Welcome to PharmaSafe Inc. (“PharmaSafe,” “we,” “us,” or “our”).
These Terms of Service (“Terms”) govern your access to and use of:
The PharmaSafe website
PhIX™
SafeScribe™
RxNow™
Mobile applications
Related software, services, content, and platforms (collectively, the “Services”)
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not access or use the Services.

1. About PharmaSafe
PharmaSafe develops healthcare technology solutions designed to support medication safety, clinical documentation, patient engagement, pharmacy operations, and continuous quality improvement.

Our products currently include:
PhIX™
Medication incident reporting, quality improvement, and safety management platform.
SafeScribe™
Clinical documentation and prescribing support platform designed for healthcare professionals.
RxNow™
Patient engagement and prescription management platform that enables prescription submissions, refill requests, transfers, appointment bookings, and communication with participating pharmacies.

2. Eligibility
By using our Services, you represent and warrant that:
You are at least 18 years of age or have the consent of a parent or guardian where permitted by law.
You have authority to enter into these Terms.
Any information provided is accurate and current.
You will use the Services only for lawful purposes.
Healthcare professional users further represent that they hold any required professional licences, registrations, or authorizations necessary to perform their duties.

3. User Accounts
Certain Services require account registration.
You are responsible for:
Maintaining the confidentiality of your login credentials
Restricting unauthorized access to your account
Ensuring all account information remains accurate
Promptly notifying PharmaSafe of unauthorized account activity
You remain responsible for activities occurring under your account.

4. Acceptable Use
You agree not to:
Violate applicable laws or regulations
Upload malicious software or code
Attempt unauthorized access to systems or data
Interfere with system performance or security
Misrepresent your identity
Submit false, fraudulent, or misleading information
Use the Services in a manner that could compromise patient safety
PharmaSafe reserves the right to investigate and address misuse of the Services.

5. Healthcare Professional Responsibilities
PharmaSafe provides technology tools that support healthcare workflows.
Healthcare professionals remain solely responsible for:
Clinical decision-making
Patient assessment
Prescribing decisions
Documentation accuracy
Regulatory compliance
Professional judgment
Use of PharmaSafe Services does not replace professional judgment or legal obligations.

6. SafeScribe AI Disclaimer
SafeScribe may utilize artificial intelligence technologies to assist with documentation, assessments, recommendations, summaries, prescribing workflows, and related functions.
AI-generated outputs:
May contain errors or omissions
May not reflect current clinical guidelines
Are provided for informational and workflow support purposes only
Healthcare professionals must independently review, verify, modify, and approve all AI-generated content before relying upon it.
PharmaSafe is not responsible for clinical decisions made based on AI-generated outputs.

7. RxNow Services
RxNow facilitates communication between patients and pharmacies.
Patients acknowledge that:
Submission of a prescription request does not guarantee dispensing.
Refill requests remain subject to pharmacist review.
Transfer requests remain subject to pharmacy approval.
Appointment requests do not constitute confirmed appointments until accepted.
Pharmacy response times may vary.
PharmaSafe is not responsible for delays, refusals, inventory shortages, or professional decisions made by pharmacies.

8. Not for Emergencies
The Services are not intended for emergency medical situations.
If you are experiencing a medical emergency, call 911 or seek immediate medical attention.
Users should not rely on PharmaSafe platforms for urgent healthcare needs.

9. Data Ownership
Information entered into the Services remains the property of the individual, pharmacy, healthcare organization, or lawful custodian that supplied the information.
PharmaSafe receives only the rights necessary to host, process, transmit, secure, and maintain the Services.
Where permitted by law, PharmaSafe may use aggregated and de-identified information for:
Quality improvement
Product development
Analytics
Research
Regulatory reporting
No personally identifiable information will be sold.

10. Privacy
Your use of the Services is also governed by our Privacy Policy.
By using the Services, you consent to the collection, use, storage, and disclosure of information as described in the Privacy Policy.

11. Electronic Communications
By using our Services, you consent to receiving electronic communications including:
Account notifications
Security alerts
Service announcements
Appointment notifications
Prescription status updates
Product updates
You may opt out of certain non-essential communications where permitted.

12. Intellectual Property
All intellectual property associated with the Services, including:
Software
Source code
Designs
Logos
Trademarks
Content
Documentation
is owned by PharmaSafe Inc. or its licensors.
Nothing in these Terms transfers ownership rights to users.
Users may not:
Copy
Modify
Reverse engineer
Distribute
Resell
Create derivative works
without written permission from PharmaSafe.

13. Service Availability
PharmaSafe strives to maintain reliable Services but does not guarantee uninterrupted availability.
The Services may occasionally be unavailable due to:
Maintenance
Security updates
Network disruptions
Third-party provider failures
Events beyond our reasonable control
We may modify, suspend, or discontinue features at any time.

14. Third-Party Services
Certain Services may integrate with third-party providers including:
Cloud hosting providers
Notification services
Pharmacy systems
Analytics services
Regulatory reporting systems
PharmaSafe is not responsible for the availability, accuracy, or practices of third-party services.

15. Limitation of Liability
To the fullest extent permitted by law:
The Services are provided “AS IS” and “AS AVAILABLE.”
PharmaSafe disclaims all warranties, whether express, implied, statutory, or otherwise.
PharmaSafe shall not be liable for:
Indirect damages
Consequential damages
Special damages
Loss of profits
Loss of data
Business interruption
Clinical outcomes
Decisions made using AI-generated content
arising from the use of the Services.
Your use of the Services is at your own risk.

16. Indemnification
You agree to indemnify and hold harmless PharmaSafe, its officers, directors, employees, contractors, and affiliates from claims, liabilities, damages, losses, and expenses arising from:
Your use of the Services
Violation of these Terms
Violation of applicable laws
Infringement of third-party rights

17. Suspension and Termination
PharmaSafe may suspend or terminate access if:
These Terms are violated
Applicable laws require action
Security concerns arise
Fraudulent or abusive activity is detected
Users may discontinue use at any time.
Upon termination, access to Services may cease immediately.

18. Mobile Applications
If you access the Services through a mobile application:
Additional app store terms may apply.
Apple App Store and Google Play Store operators are not responsible for the Services.
PharmaSafe is solely responsible for support and maintenance of the application.

19. Changes to These Terms
We may modify these Terms periodically.
Updated versions will be posted with a revised “Last Updated” date.
Continued use of the Services following publication of updated Terms constitutes acceptance of the revised Terms.

20. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Province of Alberta and the laws of Canada applicable therein.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Alberta, Canada.

21. Contact Us
For questions regarding these Terms:
PharmaSafe Inc.
Email: phix@pharmasafe.ca
Email: legal@pharmasafe.ca
Phone: 1-888-581-9008
Website: www.pharmasafe.ca

Confidentiality Notice
Unauthorized access to, misuse of, or interference with PharmaSafe systems is strictly prohibited and may result in suspension of access, legal action, or reporting to applicable authorities.