PharmaSafe Inc. (“PharmaSafe,” “we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, integrity, and security of personal information entrusted to us.
This Privacy Policy describes how PharmaSafe collects, uses, discloses, stores, and protects information through:
The PharmaSafe website
PhIX™ (Pharmacy Incident Exchange)
SafeScribe™
RxNow™
Any other PharmaSafe products, applications, services, or platforms (collectively, the “Services”)
By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Our Commitment to Privacy
PharmaSafe develops digital healthcare technologies designed to support pharmacy professionals, healthcare organizations, and patients.
We strive to handle all information responsibly and in accordance with applicable privacy legislation, including:
Personal Information Protection and Electronic Documents Act (PIPEDA)
Alberta Health Information Act (HIA)
British Columbia Personal Information Protection Act (PIPA)
Ontario Personal Health Information Protection Act (PHIPA)
Applicable provincial and federal privacy laws
Where required, pharmacies and healthcare organizations remain the custodians of patient information, while PharmaSafe acts as a service provider, information manager, or processor.

2. Information We Collect
A. Account Information
When creating an account or using our Services, we may collect:
Name
Email address
Phone number
Professional designation
Job title or role
Pharmacy or organization name
Pharmacy licence number
Username and encrypted password

B. Patient-Submitted Information (RxNow)
When patients use RxNow, we may collect information necessary to provide pharmacy services, including:
Name
Date of birth
Contact information
Prescription details
Prescription images
Refill requests
Prescription transfer requests
Appointment requests
Pharmacy preferences
Communications sent through the platform
This information is collected solely to facilitate pharmacy services requested by the patient.

C. Clinical Information (SafeScribe)
SafeScribe may process information entered by authorized healthcare professionals for clinical documentation and prescribing support purposes, including:
Assessment information
Clinical notes
Medication-related information
Treatment recommendations
Documentation generated by users
PharmaSafe does not use clinical information for marketing purposes.
Healthcare organizations remain responsible for ensuring lawful collection and use of patient information.

D. Quality Improvement Information (PhIX)
PhIX collects medication incident, near miss, and quality improvement information submitted by participating pharmacies.
Pharmacies are responsible for ensuring that incident records are de-identified before submission.
Where required, information may be transmitted to authorized provincial or national safety reporting programs.

E. Technical Information
When users access our Services, we may automatically collect:
IP address
Device information
Browser type
Operating system
Mobile device identifiers
Application version
Access dates and times
Usage statistics
Crash reports and diagnostics

3. How We Use Information
We use information to:
Provide and maintain our Services
Authenticate users
Process refill requests and prescription submissions
Facilitate communication between pharmacies and patients
Generate clinical documentation
Support prescribing workflows
Support medication safety and CQI activities
Improve product performance
Provide technical support
Prevent fraud and unauthorized access
Meet legal, regulatory, and contractual obligations
We do not sell personal information.

4. Artificial Intelligence Features
Certain PharmaSafe products, including SafeScribe, may utilize artificial intelligence technologies to assist users in generating documentation, clinical summaries, recommendations, or workflow support.
AI-generated content is intended solely as an assistive tool.
Healthcare professionals remain solely responsible for reviewing, validating, modifying, and approving all clinical content, documentation, assessments, recommendations, and prescribing decisions before use.
PharmaSafe does not guarantee the accuracy, completeness, or suitability of AI-generated outputs.

5. Information Sharing and Disclosure
We may disclose information:
To pharmacies selected by patients
To authorized healthcare providers
To regulatory authorities when legally required
To national or provincial medication safety reporting programs
To service providers supporting our operations
To law enforcement where required by law
During corporate transactions such as mergers or acquisitions
We do not sell, rent, or trade personal information.

6. Data Ownership
Information entered into PharmaSafe systems remains the property of the pharmacy, healthcare organization, or individual that provided the information.
PharmaSafe receives only the rights necessary to host, process, secure, and transmit information in accordance with user instructions and applicable laws.

7. Data Security
We employ administrative, technical, and physical safeguards including:
Encryption in transit using TLS
Encryption at rest
Role-based access controls
Multi-factor authentication where available
Audit logging
Security monitoring
Secure cloud infrastructure
Regular software updates and security reviews
No method of transmission or storage can be guaranteed to be completely secure.

8. Data Retention
We retain information only as long as necessary:
To provide Services
To comply with legal obligations
To satisfy regulatory requirements
To resolve disputes
To enforce agreements
Upon expiry of retention requirements, information may be securely deleted, anonymized, or archived.

9. Cookies and Analytics
Our website and applications may use:
Cookies
Analytics technologies
Session identifiers
Performance monitoring tools
These technologies help us:
Improve functionality
Understand usage patterns
Enhance user experience
Maintain security
Users may adjust browser settings to control cookies.

10. Mobile Applications
RxNow and future PharmaSafe mobile applications may request access to device features including:
Camera
Used for prescription image capture and document submission.
Photo Library
Used when users choose to upload prescription images.
Notifications
Used to send refill reminders, appointment updates, prescription status notifications, and important account messages.
Device Information
Used to improve application performance and security.
Permissions can be managed through device settings.

11. User Rights
Subject to applicable law, users may:
Access personal information
Request corrections
Request deletion of information
Withdraw consent where permitted
Request information regarding data processing activities
Requests may be submitted using the contact information below.

12. Account Deletion
Users may request deletion of their account by:
Contacting support; or
Using any in-app account deletion functionality where available.
Certain information may be retained where required by law, regulation, professional standards, or contractual obligations.

13. Children’s Privacy
Our Services are not intended for children under 13 years of age.
We do not knowingly collect personal information directly from children under 13.
If we become aware that such information has been collected, we will take reasonable steps to remove it.

14. International Users
Our Services are intended primarily for Canadian users.
Information may be processed using service providers located in Canada or other jurisdictions where permitted by law and subject to appropriate safeguards.

15. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When material changes occur, we will update the “Last Updated” date and may provide additional notice where required.
Continued use of our Services constitutes acceptance of the updated Privacy Policy.

16. Contact Us
For privacy questions, requests, or concerns:
PharmaSafe Inc.
Email: privacy@pharmasafe.ca
Email: phix@pharmasafe.ca
Phone: 1-888-581-9008
Website: www.pharmasafe.ca
If you believe your privacy rights have been violated, please contact us and we will investigate the matter promptly.