Alberta community pharmacies are entering a new phase of continuous quality improvement under the Alberta College of Pharmacy (ACP) CQI+ program. While CQI has long been part of pharmacy practice, CQI+ places stronger emphasis on close-call reporting, documentation, proactive risk identification, and team-wide engagement.
Many pharmacy teams are asking the same questions:
- What does ACP expect under CQI+?
- How much documentation is enough?
- Why are close calls so important?
- How can CQI be built into daily pharmacy workflows without adding unnecessary burden?
To help answer these questions, PharmaSafe is hosting a free virtual CQI+ Educational Evening focused on practical, real-world implementation for Alberta community pharmacies.
Why ACP CQI+ Matters for Alberta Community Pharmacies
ACP’s CQI+ framework is designed to promote a learning-focused, person-centred, and proactive patient safety culture. Rather than focusing only on adverse events, CQI+ encourages pharmacies to learn from near misses and close calls, identify system risks early, and implement improvement initiatives before harm occurs.
For pharmacies, this means:
- Demonstrating ongoing CQI activities
- Documenting learning and action plans
- Engaging the entire pharmacy team in CQI
- Showing evidence of continuous improvement during reviews or inspections
Understanding how to meet these expectations in a practical way is essential for long-term compliance and sustainability.
What You Will Learn in This CQI+ Educational Session
This educational evening will provide clear, pharmacy-focused guidance on:
- Understanding ACP CQI+ expectations
A plain-language overview of what ACP looks for under CQI+ and how pharmacies can demonstrate compliance. - Recognizing the importance of close-call reporting
Why near misses are central to CQI+ and how close-call reporting supports patient safety and regulatory expectations. - Applying practical CQI documentation strategies
How to document CQI activities, learning outcomes, and action plans in a way that is meaningful, efficient, and review-ready. - Embedding CQI into daily pharmacy workflows
Practical approaches to integrating CQI into routine dispensing and clinical processes rather than treating it as a separate task.
This session is suitable for licensees, pharmacists, pharmacy technicians, and pharmacy team members involved in CQI+ activities.
Featured Speakers
Participants will hear from speakers with both academic and real-world CQI experience:
- Mr. Jody Shkrobot, Assistant Professor, University of Alberta
- Dr. Arul Kandasamy, Project Lead, PharmaSafe – PhIX
The session combines regulatory insight with practical implementation strategies tailored to Alberta community pharmacy practice.
Event Details
- Date: January 10, 2025
- Time: 7:00 PM to 9:00 PM
- Location: Virtual
- Cost: Free to attend
Attendance is limited to support focused discussion and engagement.
How to Register
Pharmacy professionals can register for this free CQI+ educational session using the link below:
Register here: https://phix.now/rsvp
Registered participants will receive virtual access details prior to the event.
Supporting ACP CQI+ Compliance Through Education
At PharmaSafe, we support Alberta community pharmacies by providing education, practical tools, and structured systems that align with ACP CQI+ expectations. Our goal is to help pharmacies move beyond checkbox compliance and toward a sustainable culture of continuous quality improvement and patient safety.
This CQI+ Educational Evening is part of our broader commitment to supporting Alberta pharmacies through education, clarity, and practical guidance.
