Account Deletion Request
Last Updated: June 2026
PharmaSafe Inc. respects your right to request deletion of your account and personal information.
This page explains how users of PharmaSafe services, including PhIX™, SafeScribe™, and RxNow™, can request account deletion.
Request Account Deletion
You may request deletion of your PharmaSafe account by contacting us at:
Email: privacy@pharmasafe.ca
Alternate Email: phix@pharmasafe.ca
Phone: 1-888-581-9008
Please include the following information:
Full name
Email address associated with your account
Phone number, if applicable
Product used: PhIX, SafeScribe, or RxNow
Pharmacy or organization name, if applicable
A brief statement saying: “I request deletion of my account.”
What Happens After You Request Deletion
After receiving your request, PharmaSafe will:
Verify your identity.
Confirm the account associated with your request.
Review whether any information must be retained for legal, regulatory, professional, security, or contractual reasons.
Delete or de-identify eligible personal information.
Confirm completion of the request once processed.
Information That May Be Deleted
Depending on the service used, eligible information may include:
Account profile information
Login credentials
Contact information
App preferences
Non-essential communication history
Mobile app account data
Information We May Need to Retain
Some information may be retained where required by law, pharmacy regulations, professional standards, audit requirements, security obligations, or contractual commitments.
This may include:
Prescription-related records submitted to a pharmacy
Clinical documentation created by healthcare professionals
Medication incident or quality improvement records
Audit logs
Records required for legal, regulatory, or security purposes
De-identified or anonymized information that no longer identifies you
Where information cannot be deleted, access will be limited and retained only for permitted purposes.
RxNow Users
If you use RxNow™, deleting your account may remove your access to:
Prescription submission history
Refill request history
Transfer request history
Appointment request history
Pharmacy communication history
App preferences and notifications
Deleting your RxNow account does not automatically delete records already received, processed, or retained by a pharmacy. Please contact your pharmacy directly for questions about pharmacy-held records.
SafeScribe Users
If you use SafeScribe™, account deletion may remove your user access profile.
Clinical records, assessment notes, prescribing documentation, and audit records created through SafeScribe may be retained by the pharmacy or healthcare organization according to applicable laws and professional obligations.
PhIX Users
If you use PhIX™, account deletion may remove your user access profile.
Medication incident, near-miss, quality improvement, audit, and reporting records may be retained by the pharmacy or organization for regulatory, CQI, or reporting purposes.
Processing Time
We aim to respond to account deletion requests within 30 days.
Additional time may be required where identity verification, regulatory review, or organizational approval is necessary.
App Store and Google Play Users
If you downloaded RxNow or another PharmaSafe mobile application through the Apple App Store or Google Play Store, you may still request account deletion directly from PharmaSafe using the contact information above.
Uninstalling the mobile app from your device does not automatically delete your account or personal information.
Contact Us
For account deletion requests or privacy questions, please contact:
PharmaSafe Inc.
Email: privacy@pharmasafe.ca
Alternate Email: phix@pharmasafe.ca
Phone: 1-888-581-9008
Website: www.pharmasafe.ca